FAQs

We want you to benefit from a reliable and professional service, whether it is a one-off transaction or repeat sales. We provide a quick and easy way to turn unwanted printer & copier consumables into cash.

To start, use your smartphone or tablet to scan the barcodes on the products you want to sell. Alternatively, search by the product number or printer model and then select the product grade. You’ll receive an instant price; you can then add the items you want to sell to your basket.

Once you have reviewed your basket, you will be taken to the checkout page where you’ll select your preferred options for sending the items to us and how you’d like to be paid (either bank transfer, PayPal or Amazon e-Gift Voucher). You’ll need to sell at least £50 of items to complete an order.

You’ll then receive an email with details on how to send the items to us. Carefully pack the items into an outer box and then send them free of charge using your preferred method.

When your items arrive at Restock HQ, our expert team will examine your order; including quantities and grading of your items. Once we’ve completed our checks, we’ll pay you on the same day on receipt of goods or the following business day using the payment method of your choice.

We accept a wide range of unused Original printer & photocopier consumables including Toner Cartridges, Ink Cartridges, Drum Units, Fuser Units, Parts & Maintenance Kits.

We purchase the following brands: Brother, Canon, Develop, Epson, HP, Konica Minolta, Kyocera, Lexmark, Oki, Ricoh, Riso, Samsung, Sharp, Toshiba, Utax, Xerox.

Unfortunately, we cannot offer any value on unused remanufactured/compatible cartridges as well as used or empty products.

Yes, we promise to pay you the value quoted within your completed order providing the products are:

1. Genuine brands (no compatibles) ie, HP, Brother, Ricoh etc.

2. Unused items in their original boxes.

3. Correctly listed and graded, including quantities.

Please note that we only accept original unused consumables.

We accept the following conditions:

Grade A

Grade A is an Original unused product in latest style packaging

• Brand new and in perfect condition
• Unopened packaging
• No writing
• No delivery labels
• No tears or rips on the box
• Intact holograms where applicable
• Minimum 12 months expiry date on Inks

Grade B

Grade B is an Original unused product with defected packaging

• Box must be unopened
• Can have writing on packaging
• Can have delivery labels on packaging
• Can have tears & rips
• Can have slightly dented packaging
• Include previous style packaging
• Under 12 months use by / expired date on Inks

Please do not attempt to remove courier stickers and labels, as this may damage the item and potentially decrease its value. Where applicable, this includes items with an expiry date of less than 12 months or out of date.

Open-box and out-of-box original products: Under certain circumstances, we will consider buying these items provided they are still sealed in their original manufacturer’s bags.

Please email your list and include photos or WhatsApp us on (07517 995 491)

Unfortunately, there is a growing number of counterfeit printer & copier consumables in the UK market. They look very similar to genuine products but are illegally produced and have proved to be damaging to the office supplies industry. If we receive counterfeit goods, we will have no option but to alert the necessary authorities and quarantine without payment.

No, we do not accept stolen products, if we believe the products have been supplied without ownership or consent to sell them, we will notify the appropriate authorities and quarantine them without payment.

Upon processing your order, if there are any discrepancies where products sent do not match what was on the order including; quantities or grades, we will revise your checkout value and email you for you to consider.

If you are happy to proceed, please follow the details on the email/s and payment will be made.

If you are unable to agree, then your goods will be packed and quarantined for you to arrange a collection.

Pickup needs to be made within ten working days or in accordance with our T&C’s; We reserve the right to dispose of them at our discretion.

To complete an order, the minimum checkout amount you need to sell to Restock Exchange is £50. This can be a single item or multiple.

There is no maximum limit on the number of items you can sell with us.

However, due to industry changes, we may offer a quantity limit on particular items that Restock Exchange would purchase.

If you have any further questions or would like more information, please call us at 01376 440 040.

You can also complete our online form and attach a stock file/spreadsheet to provide a list of the items you’re looking to sell or alternatively WhatsApp us on 07517 995 491

At present, Restock Exchange is only available in mainland UK. However, we plan to expand our services to other countries in the future.

To be notified when our service becomes available in your country, please sign up for our newsletter. We will keep you informed of any updates and developments.

The most important question! We want you:

1. To have your money without undue delay.
2. To recommend Restock Exchange to other people.

We have three payment methods – Bank Transfer, PayPal, or Amazon eGift Cards.

Once your items have been received and checked, we will make same-day payment through your preferred method and an email will be sent confirming this.

Please note: If your order is processed after 3 pm, your payment may be actioned the following business day but we will endeavour to make it the same day.

Postage is completely FREE, we cover the cost of postage and provide 3 options.

Once you have completed your online sale, you will be given 2 courier options with a 3rd for bulk quantities or high-value transactions.

1. Yodel Direct Drop-Off – (This is our recommended method). Easy service – select your local Yodel Direct Drop-Off store, print out the emailed barcode and take your package to the most convenient location. They have thousands of stores across the UK.

You can find your preferred Yodel site by clicking here:

Store Locator | Yodel Direct

Details will be emailed after checkout.

2. You can also arrange for DHL to collect from your premises within 24/48 business hours (Mon/Fri) after checkout – confirmation & details will be emailed after completion.

3. Subject to certain criteria and orders of £500 or more, a dedicated driver collection service is also available. Please contact us for further information at 01376 440 040 or email.

Always add our Name, Address, Packing Slip and your Order Reference on the outer box(es).

Delivery address:

Restock Resources Ltd, T/A Restock Exchange,
Unit 46,
Mashbury Hall Farm,
Chelmsford,
Essex. CM1 4LN

These details will be emailed upon completion. If possible, please print the Order Confirmation email and enclose within.

These will be repacked and quarantined for you to arrange a collection. Pickup needs to be made within ten working days or in accordance with our T&C’s we reserve the right to dispose of them at our discretion.

The majority of the products on our site are not subject to maximum quantities however with some there is a declining market and we may set a limit on what we can buy.

Our site includes over 1,500 products and is continually growing. If your item is not found, please email your list with products codes, quantities, grades and where possible include photos or WhatsApp us on 07517 995 491 or direct link to WhatsApp.

Like with any industry, prices can fluctuate, and demand will influence what we can pay for products.

Use your smartphone or tablet camera to scan your item’s barcode.

Alternatively, enter the product part number or printer model within the search bar.

A and B grade unit values will be displayed. If your item is not found, please email your list with product codes, quantities, grades and where possible include photos or WhatsApp us on (07517 995 491)

Restock Exchange will notify you by email regarding the status of your order.

If you have sent the parcel via Yodel Direct drop off, you can track the status of your order by visiting UK Parcel Tracking | Delivery Tracking | Yodel.

This is where you can input the tracking number providing at the drop off shop to obtain a live status update.

If you have sent the parcel via DHL, you can track the status of the delivery to our warehouse by visiting the DHL website.

Visit the DHL website, click on “Track” in the main menu and enter the DHL Parcel Shipment Number provided to you when you sent the parcel from the DHL depot.

If you have any further questions or concerns about your order status, please don’t hesitate to contact us at 01376 440 040 or through our online form.