Terms and Who We Are
Restock Exchange is a trading division of Restock Resources Limited (we or us) and is a company registered in England and Wales with company number 08766587. The operational address is; Unit 46, Mashbury Hall Lane, Mashbury, Chelmsford, CM1 4TF.
These terms (and any documents referred to within) (the “Terms”) contain the terms and conditions relating to how we will buy certain goods from you and how you will sell such goods to us (the “Goods”).
You should understand that by submitting an order, you agree to be bound by these Terms and our terms of use.
At our complete discretion we are entitled to accept or reject orders from any person or organisation.
Your contract with us will be formed when you complete your checkout offering to supply your Goods to us for the price we have offered you. The contract will incorporate these Terms.
You must own all rights, title and interest in the Goods that you agree to sell to us, and ownership of and title to the Goods will pass to us when we receive them, and after we have paid you for them.
As a consumer, you are entitled to cancel the contract with us at any time up to the time when you send us the Goods (the “cooling-off period”), providing that the contract was negotiated and concluded exclusively by means of distance communication (including, but not limited to, telephone, letter, fax or email or via our Website and you are a natural person not operating within and on behalf of a business.
When cancelling during the cooling-off period, you need not give us any reason for cancelling the contract, nor will you have to pay any administration charges. You must notify us in writing by email if you wish to cancel the contract.
Other than if the Goods do not meet our Terms, this contract cannot be cancelled after you have sent your Goods to us and outside the “cooling-off period”. As a consumer, you warrant to us that (i) you are resident in Great Britain or Northern Ireland; (ii) you are accessing our website and site from that country; (iii) you are legally capable of entering into this contract; (iiii) you are over 18 years old.
Your statutory rights are not affected by this contract. For the purposes of these Terms, “consumer” means an individual or an organisation who neither makes this contract in the course of a business, nor holds himself out as doing so, as defined by the Unfair Contract Terms Act 1977.
GOODS
The Goods we buy from you shall be categorised by us as follows:
Original printer and copier consumables including, but not limited to, toner cartridges, inkjet cartridges, fuser units, maintenance kits, transfer belts and other auxiliary products in the following grade of manufacturer’s packaging.
A grade: an original product sealed in the manufacturers latest style packaging with no visible cosmetic defects.
B grade: an original product sealed in the manufacturers packaging but with visible cosmetic defects such as tearing, writing, adhesive labels or tape etc.
and priced by us accordingly. All the Goods shall be required to be matched to up to date colour photographs as depicted within our Website, for comparison by you to the grading A and B noted above. All Goods should match up to the specific make, model and product in the sale order and meet our grading criteria.
When you submit your Goods to our Website you warrant that the Goods comply with these Terms. If any of the Goods fail to meet our Terms, including not being in accordance with our grading criteria set out above, we will propose an adjusted price to you. If you choose to decline any such new offer, the goods will be repackaged and made available for you to collect from our premises. If the Goods are not collected within seven working days of declining our written revised offer, we will assume that you agree with our findings and remit payment of the revised amount.
Any price adjustments to Goods we buy from you will be automatically processed for payment if you do not reply to our proposed revised price email within 7 working days.
COUNTERFEIT OR STOLEN GOODS
The Buyer does accept counterfeit and/or stolen products and reserves the right to report the Seller to the relevant authorities if:
- a) The Buyer reasonably suspects any or all of a delivered consignment contains products which are counterfeit, whether it is the outer product box, the contents, or both.
- b) The Buyer reasonably suspects any or all of a delivered consignment contains products which are stolen or otherwise illegally offered for sale.
In both instances such consignments will be quarantined until the Buyer can establish the bona fides, or otherwise, of the products and any agreed monies will only be paid to the Seller once the Buyer is satisfied that any or all products received are genuine, or that the Seller had lawful authority to complete the particular transaction.
It is a criminal offence to sell any Goods which you do not own. If we find that any of your Goods are stolen, or we become aware of any issues around ownership of the Goods, we will notify you by email that that is the case, and payment for the Goods shall be withheld. If during this time your ownership of the Goods is confirmed, we will process the payment for you in respect of the Goods. We reserve the right to contact the relevant authorities if we have genuine concerns about the ownership of the goods.
PRICE AND PAYMENT
We will price your Goods in accordance with the grading process referred to above and as depicted on our website. The prices we offer are subject to change at any time without notice. Our prices exclude VAT. However, for organisations which are VAT registered, they have the option to attach an invoice adding VAT.
We will verify all VAT numbers before payment is made. If the VAT number is not associated with the corresponding invoice details we reserve the right to remove the VAT amount from the payment and the net value will be paid.
All transactions are conducted and completed in Pounds Sterling (GBP) only, regardless of the origin of the Goods.
Any transaction which has been agreed between us that has not been despatched/collected within seven UK working days due to delays on your part may, at our discretion, be repriced or cancelled.
It is your responsibility to provide the correct details for remittances made by bank transfer, PayPal, or other electronic means, to us. Any charges incurred by us for recovering monies due to you providing erroneous information will be for you to pay. Furthermore, until such funds are received back from the incorrect account, we will not remit any monies to the correct account. Where you request Amazon E vouchers, you must ensure the correct email address is provided for the remittance of vouchers. Where an incorrect email address is provided, and there is no notification of delivery failure, we will be unable to issue replacement vouchers.
Goods are usually checked within three working days of receipt of goods at our premises. If the Goods are as described, we will action payment as per your preferred method of remittance.
IF YOU REJECT AN AMENDED OFFER / RETURN OF GOODS
Any discrepancies, as per the completed checkout, found by us will be detailed in writing via email as soon as possible after checking and if you agree with our findings, the revised payment will be remitted according to your preferred method of remittance.
In the case of discrepancies where you do not agree with our findings, we will make the Goods available for you to collect. If the Goods are not collected within seven working days of declining our written revised offer, we will assume that you agree with our findings and remit payment of the revised amount.
SHIPPING
Goods must be packaged in accordance with our current packaging instructions to ensure their safe and successful delivery to us. We will not accept responsibility for Goods lost in transit. Goods should be delivered to the following address:
Restock Resources Ltd T/A Restock Exchange
Unit 46, Mashbury Hall Lane
Mashbury
Chelmsford
CM1 4TF
Where we are responsible for arranging collection from you, and the consignment collected is lost in transit, we will instigate tracing procedures which may take up to ten working days to report on.
Should loss in transit occur, whether in part or full, our financial liability is limited to that applied by the courier at the time of shipment. This nominal amount will not cover the value of goods purchased from the Seller.
All consignments to us, with delay, loss, or damage incurred during transit will be entirely at the Seller’s risk and responsibility.
LIABILITY AND DISPUTES
To the extent we are liable to you for a breach of these Terms, negligence or any other liability, our liability shall, at all times be limited to the value of the price we pay you for the Goods.
We are not liable for any indirect, special or consequential damages and this includes but is not limited to direct and indirect loss of profit or loss of income.
Nothing in these Terms excludes or limits liability for us for (i) death, or personal injury caused by your negligence; (ii) fraud or misrepresentation; (iii) any breach of the provisions implied by section 12 of the Sale of Goods Act 1979 or the Consumer Rights Act 2015; or (iv) any other matter which is illegal for us to exclude our liability for.
If for any reason you have any complaints in relation to our services, please contact us in the first instance to support@restock-exchange.co.uk . We will deal with any complaints via email and acknowledge or deal with your issues within 7 business days.
YOUR DATA
We process information about you in accordance with our privacy policy. By using our site, you consent to such processing, and you warrant that all data provided by you is accurate.
FORCE MAJEURE
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.
APPLICABLE LAW
The Courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to these Terms. The Terms are governed by the law of England and Wales. If we fail to exercise any of the rights or remedies to which we are entitled under these Terms, this does not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. If any of the Terms are determined by any competent authority to be invalid, unlawful or enforceable to any extent, such Terms, will to that extent be severed from the remaining terms and the rest of the affected term and these terms shall continue to be valid to the fullest extent permitted by law.
VARIATIONS
We may revise these Terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes that we have made, as you will be bound by them. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere by us.
